*Please note: To sign up for patient access, please contact reception with proof of ID who will issue you with a log in token.*
Urgent on the day appointments
From Monday 3rd July, the Practice will be changing the way patients access URGENT ON THE DAY appointments, in order to help us make sure that people get seen as quickly as they need to.
From this date, if you request to be seen by a GP ON THE SAME DAY, you will need to speak on the phone with a Doctor first, who will make a decision about how quickly you need an appointment based on your clinical need.
Please note: There will be NO change to the way you book routine appointments.
Please bear with us while we make these changes, in order to ensure that we provide the best service possible for all of our patients.
For your convenience all face to face consultations with Doctors, Nurses and specialist staff are by appointment. These appointments must be made through reception staff. A separate appointment must be made for each person.
Please note if you are more than 20 minutes late for an appointment it is possible you may not be seen.
You are free to consult any GP or nurse regardless of which GP you are registered with although it is better for your care if you try to see the same one every time. The practice will endeavour to help you with this but appointments with a particular GP may not always be available.
If you would like another person present at your examination, please let the doctor or nurse know and they will be happy to arrange this for you.
If English is not your first language an interpreter can be used for appointments. As this needs to be organised in advance please let reception staff know when booking, indicating your preferred language.
The practice now offers telephone appointments with a doctor or nurse
- If you have a problem which you think could be resolved over the phone, let the receptionist know
- Please give clear details to the receptionist of your problem to ensure the telephone is the most appropriate way to deal with it
- Some problems cannot be dealt with by phone and you may be asked to attend the practice
- The doctor/nurse will need to phone you back so give up to date contact details and when you will be available to recieve a call
Telephone consultations will usually take place between 11:30 am and 2 pm please ensure you are available to speak to during this period.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. Every year hundreds of appointments are wasted please don't add to this.
Home visits are at the discretion of the GP and will only be made when it is impossible for a patient to get to the surgery.
If a home visit is required then please telephone the surgery before 11.00 am.
View Your Upcoming Appointments Online
*Please note: To sign up for patient access, please call into reception with proof of photo ID and a member of reception will issue you with a log in token.*