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From reception staff to clinicians, the whole Urban Village Medical Practice staff team form part of the homeless service as they all contribute to delivering the service to registered homeless people.

In addition to two of the GP partners who lead on the delivery of the homeless service, the practice employs a core team of Homeless Service staff as follows;

Dr Gerry O'Shea - Senior Partner and Clinical Lead for the Homeless Service

Gerry O'Shea has worked at Practice since 1991 and developed the homeless primary healthcare service 15 years ago. Gerry has a keen interest in GP training and three of his previous registrars now work as GPs in the surgery. He is also interested in liver disease and has helped to develop a successful shared care community based Hepatitis C treatment service at the Practice. 

Dr Shaun Jackson - GP Partner and Clinical Lead for the Homeless Service

Shaun Jackson joined the practice in 2000. Shaun has always had an interest in addressing health inequalities and working with marginalised populations to deliver innovative health care. He has extensive experience of working with homeless people, people who experience substance misuse problems, sex workers and asylum seekers.

Rachel Brennan - Homeless Service Manager

Rachel joined the Homeless Team in 2013 and has a background in international development, welfare benefits and higher education.

Rachel is currently responsible for the strategic and operational management of both the primary care and hospital in reach aspects of the homeless service at Urban Village Medical Practice.

In 2017 she was awarded a Winston Churchill Memorial Trust Travelling Fellowship and spent 7 weeks with homeless health services in Norway, Denmark and the USA.   

Roz Hughes - Specialist Practice Nurse - Homeless Health

Roz is a RGN and District Nurse Community Specialist Practitioner with experience in district nursing, working in a local hospice and practice nursing. Roz has also worked as a volunteer nurse for a local charity in Manchester running drop in clinics as part of an evening drop in provision.

Roz joined the team in 2014 and currently has responsibility for the primary care & health promotion of homeless patients registered at Urban Village. This involves regular clinics and some outreach work with local hostels. 

Liz Thomas - Specialist Practice Nurse - Homeless Health

Liz is a RGN and health visitor with additional qualifications in research and public health. Liz has worked in community health for many years, most recently with homeless families in Manchester. She also worked as a contraception and sexual health nurse.
Liz joined the team in 2017 and is leading the provision of our outreach health clinics at the Beacon centre, a homeless day centre in the city centre run by the charity Barnabus. Liz works with Roz to deliver health promotion in other community settings and to run the homeless health clinics within the GP practice. 

Phil Morton - Case Manager

Phil has over 18 years varied experience of working with homelessness in Manchester. This experience has been gained through working in night/day centres, supported housing projects, rough sleepers outreach team and prescribing drug services.

Phil joined the team in 2012 and his current role is to engage complex rough sleepers in the city centre and homeless patients that have been identified as frequently attending MRI A&E in order to offer intensive support to ensure any identified need is met resulting in a reduction in A&E attendances and overall improvement in health and wellbeing.

Rachael Withey – Homeless Team Leader

Rachael has previously worked for Manchester City Council within the homeless section for 13 years. This has included work in temporary homeless accommodation, rough sleeper outreach work, floating support (re-housing and resettlement), discharge planning from psychiatric wards and the Domestic Violence Team.

Rachael joined the team in 2014 and her current role is to coordinate the primary care service delivery. This includes working proactively as part of a wider multi-disciplinary team to identify and engage homeless people to develop and implement comprehensive plans to address complex need. 

Heidi McIntyre – Case Manager

Heidi joined the team in 2016 and has extensive experience supporting homeless patients in a variety of settings including local authority housing, rough sleeper outreach service, a homeless day centre and a female sex worker project.

Heidi is currently a Case Manager for the mpath service working to support homeless patients admitted to MRI, facilitating a safe discharge and providing follow up support in the community. 

Ellie Green - Homeless Team Link Worker

Katie Martin - Homeless Healthcare Liaison Worker

Katie joined the team in 2019 and has over 20 years working in various settings in Greater Manchester in relation to homelessness including working for a national homelessness charity,  in supported housing, providing floating support,  working for mental health charity, providing support in busy daycentre as complex needs worker and  working for a homeless charity as a health and housing advocate.

Rachael O'Driscoll - Homeless Team Administrator





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