Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

IMPORTANT, PLEASE READ - Face Coverings when visiting the Surgery
- New
24/06/2020
In line with recent government guidance, from June 15th 2020, it is mandatory for any patient attending the surgery to wear a mask or face covering. We ask that a face covering is worn before you enter the building and remain on until you leave the b Read more
Coronavirus: How to help safely - Government Advice for yourself, volunteers and you if you receive help from a volunteer
- New
12/06/2020
Guidance Coronavirus: How to help safely Updated 23 April 2020 Contents 1.Stay safe as a volunteer 2.Stay safe if a volunteer is helping you The most important thing you can do to fight coronavirus is to stay Read more
Electronic prescriptions
- New
04/06/2020
Most prescriptions are now signed, sent and processed electronically. You have 2 choices for how this works. You can choose a pharmacy or dispenser to dispense all your prescriptions. When you get a prescription, it will be sent electro Read more
Contraception including Coil and Implants
29/05/2020
What's on in Central & North Manchester
26/05/2020
Coronavirus, stay alert to the symptoms
21/05/2020
LGBT Advice & COVID 19
19/05/2020
#NoExcuseForAbuse
28/04/2020
NHS HEROS
23/04/2020
Advice for parents during Coronavirus
16/04/2020
Privacy Notice - COVID-19 and your information
14/04/2020
NHS APP EASY ACCESS TO OUR ONLINE SERVICES
12/03/2020
IMPORTANT INFORMATION REGARDING YOUR FACE TO FACE APPOINTMENTS
05/03/2020
Corona Virus (COVID -19) Latest information
06/02/2020
Cancer Champions
18/10/2019
Online Services
09/10/2019
Practice Boundary Tool
09/10/2019
New Patients
12/01/2019

CQC Inspected and Rated
Outstanding

We are currently CLOSED.

Online Services

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CQC Inspected and RatedOutstanding

We are currently CLOSED.

Online Services

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

News

CQC Inspected and Rated
Outstanding

Submit self-monitoring health reviews
(if requested by the doctor or nurse):