NHS Care Gateway

How your referrals are processed

The ‘Care Gateway’ team manages GP referrals for patients registered with a GP practice in Manchester.

We also:

  • Organise non-emergency patient transport for eligible patients in Manchester, Salford and Stockport
  • Book community phlebotomy appointments for South Manchester patients (where their GP doesn’t have the capacity to do so)
  • Book diabetic retinopathy appointments for Manchester patients wishing to be seen at a community clinic

Contact Information

The Care Gateway opening hours are Monday to Friday 08:00 to 18:00, excluding bank holidays.

You can contact us by telephone or email:

Telephone: 01619 470770 or 0800 0924020

Email: contactus.tcg@nhs.net

If you are calling to book an appointment from a GP referral and you have received a letter from us asking to call, please press 1.

If you are calling to book transport, phlebotomy or diabetic retinopathy, please press 2.


If you have any questions about your referral our FAQs may help.