From Monday 24 August, we are changing the system we use to receive and manage requests sent to the practice through our website. You do not need to do anything differently. You will continue to access the service through our website in the same way, although the questions and screens you see will have a new look.
Medical requests can be submitted Monday to Friday from 6:00am to 6:30pm. Administrative requests can be submitted 24 hours a day, 7 days a week. Please be aware that these requests are only reviewed and actioned by the practice during our normal working hours (Mon-Fri 8:00am to 6:30pm). Requests submitted outside these hours will be reviewed when the practice is next open.
The new system will help us receive and manage patient requests appropriately and ensure they are directed to the right member of our team. As the system is new for both patients and staff, we appreciate your patience and understanding while everyone gets used to the changes.
Thank you for your continued support.
Urban Village Medical Practice
Resources
Demo on how to submit a form – Patient Flash Demo: How to submit a medical request in Patient Triage | Accurx Desktop – YouTube