To help patients and external services contact the correct team quickly, we have created an email directory with dedicated inboxes for different queries.
Before sending an email, please check the descriptions below to ensure your message reaches the right department.
For patients, we kindly ask you only email the practice in the instance that we do not have an online form relating to your query.
For other ways to get in touch, please visit our contact us page.
All email inboxes are monitored by our staff as stated below. Please note that emails are not monitored on weekends, bank holidays, or during any pre‑arranged closures, including half‑day training.
General Enquiries
Email: gmicb-mh.uvmp@nhs.net
For all non-urgent questions that don’t fit into any of the categories below. This includes general information about the practice, services, or feedback. As well as patient clinical letters from external services, general information relating to a registered patient, coroner requests or secretarial support.
This inbox is monitored by our secretarial team 5 days a week.
Reception Team
Email: gmicb-mh.urbanvillagereception@nhs.net
For queries about appointments, registration, or administrative support (including external services requesting patient summaries). Please note: appointment requests may be redirected to the appropriate booking process via our online forms.
This inbox is monitored by our patient services advisors 5 days a week.
Prescriptions Team
Email: gmicb-mh.urbanvillageprescriptions@nhs.net
For repeat prescription queries, or issues related to your prescriptions. Pharmacies sending across patient repeat medication lists only.
This inbox is monitored by our prescription clerks 5 days a week.
Safeguarding
Email: gmicb-mh.uvmpsafeguarding@nhs.net
For professionals or individuals reporting safeguarding concerns involving children or adults. Receiving emails relating to case conferences that require reports.
This inbox is monitored by our safeguarding administrator 5 days a week.
Patient Participation Group (PPG)
Email: gmicb-mh.uvmp.ppg@nhs.net
For those interested in joining our PPG or contacting the group about patient experience, events, or practice improvement projects.
This inbox is monitored by our GP Assistant.
Medical Records
Email: gmicb-mh.uvmp.medicalrecords@nhs.net
For requesting access to medical records, submitting third‑party documentation, or enquiring about copies of your records.
This inbox is monitored by our Medical Records Team twice weekly.
Homeless Health Service
Email: gmicb-mh.homeless-team@nhs.net
For support related to patients under our homeless healthcare service. External organisations and individuals seeking assistance are welcome to contact this team directly.
This inbox is monitored by our Homeless Health Service Team 5 days a week.