Appointments

We offer both routine and urgent appointments to ensure you receive the right care at the right time.

Requesting an Appointment

The quickest way to contact us is via Accurx.

You can also:

Phone us on 0161 272 5656
Use your NHS account (through the NHS website or NHS App) to book an appointment, screening test or vaccination
Visit the surgery and speak to a receptionist

When you get in touch, we will ask what you need help with so we can direct you to the most appropriate doctor, nurse or healthcare professional.

Routine appointments

A routine appointment is for non-urgent medical issues, ongoing health concerns, reviews, or problems that do not require immediate attention.

You can request a routine appointment in advance during our opening hours.

Response time: We aim to respond to routine appointment requests within 8 working hours.

Important Considerations

Routine appointments are not suitable for urgent medical problems that require prompt assessment.
If you cannot attend your appointment, please let us know as soon as possible so we can offer the appointment to another patient.

Urgent appointments

An urgent appointment is for medical issues that need prompt attention and may worsen or cause significant discomfort if left untreated.

You can request an urgent appointment for the same day or the next working day (Monday to Friday) during our opening hours.

Response time: We aim to respond to urgent appointment requests within 2 to 3 working hours.

How the practice deals with urgent medical problems

If you have a genuine urgent medical problem, we will aim to see you the same day.same day appointments – if you have a genuine urgent problem, we will see you that day
Your condition will need to be assessed, so please provide clear details of your symptoms when contacting us.
You may be asked to speak to a doctor or advanced practitioner before an appointment is offered.
If, following assessment, your problem is not considered urgent, we will arrange an appropriate alternative appointment.

Important Considerations

Urgent appointments are reserved for problems that require prompt assessment and are not for routine or ongoing health concerns.
If all urgent appointments have been allocated, you may be directed to alternative services such as NHS 111, a local walk-in centre, or an urgent care centre.

Enhanced Access

You can see a clinician at the practice Monday to Thursday evening 18:30 – 20:00 and a Saturday morning at one of the three PCN sites in the city centre (UVMP, NIMP and City Health Centre)

Your appointment

However you choose to contact us, we may offer you a consultation:

by phone
face to face at the surgery
on a video call
by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

If you are 20 minutes late for your face to face appointment, there is a possibility you may not be seen and you will be asked to rearrange.

If you have a phone appointment, the GP will make two attempts to call you at the agreed time and if you do not take the call, you will be asked to rearrange.

Appointments over the phone

The surgery offers appointments over the phone with a doctor or nurse

if you have a problem you think could be resolved over the phone, let the receptionist know
please give clear details to the receptionist of your problem to ensure the phone is the most appropriate way to deal with it
some problems cannot be dealt with by phone and you may be asked to attend the practice
the doctor/nurse will need to phone you back so give up to date contact details and when you will be available to receive a call

Phone consultations will usually take place between 8am to midday and 2pm to 5:30pm. Please ensure you are available to speak to during this period.

Cancelling or changing an appointment

If you cannot attend your appointment, please let us know 24 hours before so we can cancel it and use it for somebody else. If you are more than 20 minutes late for an appointment, it is possible you may not be seen.

To cancel your appointment:

use your NHS account (through the NHS website or NHS App)
contact us via Accurx
phone us on 0161 272 5656 during opening times
visit reception
via our text messaging service

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

if there’s a specific doctor, nurse or other health professional you would prefer to respond
if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
if English is not your first language an interpreter can be used for appointments. As this needs to be organised in advance please let us know when booking, indicating your preferred language
if you have any other access or communication needs

Home visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10am.

Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.