Urban Village Medical Practice

Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

Dr Gerry M O’Shea (m)
MBChB (Manchester 1987) FRCGP DRCOG DFFP

Dr O’Shea is a Fellow of the Royal College of General Practitioners (Awarded 13th May 2016)

RCGP Fellowship is an honour and mark of achievement recognising a significant contribution to:

The health and welfare of the community
The science or practice of medicine
The aims of RCGP, or any organisation which benefits General Practice

Dr Shaun Jackson (m)
MBChB (Leeds 1994) MRCGP DRCOG DFFP

Dr Jennifer Greenlaw (f)
MBChB (Glasgow 2000) BSc (Hons) MRCGP DRCOG DFFP

Dr Daniel Hedwat
MBBS (Newc 2003), DFFP

Dr Emma North (f)
MBChB (2009 University of Sheffield) MRCGP, DRCOG, DFSRH

Dr Naresh Kumara (m)
MBChB (2005 University of Manchester) MRCGP

Dr Sarah Follon (f)
MBChB (2005 Leeds) BSc (Hons) MRCGP

Dr Gill Bradbury (f)
MB ChB 1996 University of Birmingham

Dr Ruth Thompson (f)
MB ChB 1997 University of Dundee

Dr Faye Marland (f)
MBChB (Hons) MSc MRCGP

Dr Tina Bani (f)
MBChB (2013 University of Liverpool) MRCGP PGDip DRCOG

Dr Thelma Tembo (f)
Dr Tembo is a GP Registrar ST3

Dr Atif Sarfraz (m)
Dr Sarfraz is a GP Registrar ST3

Please note that if you have requested a non-urgent call back from a named GP, this can take up to two working days. The receptionist will advise you of your requested GP’s availability. If you require urgent/same day triage advice from the on-call GP, please make this clear to the receptionist during your phone call.

CQC Inspected and Rated
Outstanding

We are currently CLOSED.

Online Services

Doctors

Tell us whether you accept cookies

CQC Inspected and RatedOutstanding

We are currently CLOSED.

Online Services

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

CQC Inspected and Rated
Outstanding

Submit self-monitoring health reviews
(if requested by the doctor or nurse):