Appointments

Make an appointment by visiting our Consulting Room.

For your convenience all face to face consultations with doctors, nurses and specialist staff are by appointment. A separate appointment must be made for each person.

Please note if you are more than 20 minutes late for an appointment it is possible you may not be seen. If you are unable to make your appointment please let us know.

Named GP

When you register at the practice, you will be allocated to a named GP. This doesn’t mean you have to see that particular GP when you visit. You are free to book in with any GP you choose, although it can be better for your care to see the same one each time.

We understand that at times an appointment with a certain GP may not always be available but continuity of care is very important so we will do our best to help you with this.

You are free to consult any GP or nurse regardless of which GP you are registered with although it is better for your care if you try to see the same one every time. The practice will endeavour to help you with this but appointments with a particular GP may not always be available.

Text Messaging Service

When you register as a new patient, you will automatically opt in to our text service and you will receive your first text when you make your first routine appointment.

Practice staff will also use this service to inform you of normal test results and you may also receive health promotion information or reminders to book in for medication reviews etc.

If you would like to opt out of this service, please inform reception staff.

Routine Appointments

We offer both face to face and telephone appointments. If you need to see a GP or nurse then you must book an appointment.

This can be done by either:

Alternatively, please ask reception.

If you are 20 minutes late for your face to face appoint, there is a possibility you may not be seen and you will be asked to rearrange. If you have a telephone appointment, the GP will make two attempts to call you at the agreed time and if you do not take the call, you will be asked to rearrange.

If you cannot attend your appointment, please let us know 24 hours before so we can cancel it and use it for somebody else.

You can do this either:

Telephone Appointments

The practice now offers telephone appointments with a doctor or nurse

  • If you have a problem you think could be resolved over the phone, let the receptionist know
  • Please give clear details to the receptionist of your problem to ensure the telephone is the most appropriate way to deal with it
  • Some problems cannot be dealt with by phone and you may be asked to attend the practice
  • The doctor/nurse will need to phone you back so give up to date contact details and when you will be available to receive a call

Telephone consultations will usually take place between 11:30 and 14:00. Please ensure you are available to speak to during this period.

Urgent / Same Day Appointments

As well as our routine appointments, we have urgent face to face and telephone appointments available each day. If you feel your problem is more urgent and you cannot wait for a routine appointment, you can call reception and ask to be seen or called that day.

The receptionist will also ask you the reason for your appointment. This is so she/he can get the right information to pass on to the GP who can make a decision.

  • Getting help when you have an urgent medical problem
  • Consider a pharmacy or the practice as your first port of call
  • The practice can deal with most urgent medical problems
  • Think twice about using A&E and walk-in centres – waiting times are long and it is inappropriate to attend with minor injuries

Extended Access Appointments

You can see a GP, nurse or health care assistant at one of the local hub surgeries:

  • Monday – Friday – 18:00 – 20:00
  • Saturday and Sunday – 10:00 – 18:00

Please ask reception for more information or if you would like to book an appointment.

How the practice deals with urgent medical problems

  • Same day appointments – if you have a genuine urgent problem, we will see you that day
  • Your problem will need to be assessed – please give clear details to the receptionist
  • You may be asked to speak to a doctor/nurse
  • If, after assessment, your problem is not deemed urgent – you will be given an appropriate alternative appointment